What this diagnostic reveals
A publicly traded fintech platform. Rapid growth, expanding product lines, increasing regulatory scrutiny. The leadership team suspected structural friction but internal diagnostics (engagement surveys, OKR reviews) showed nothing actionable.
The Coherence diagnostic processed 844 public documents across three source categories: job postings, regulatory filings, and consumer complaints. Data quality grade: B.
15 findings sustained through adversarial debate. 5 rejected for insufficient evidence. The diagnostic found structural stress concentrated in the Authority vertex, with a defining asymmetry:
Authority compresses when the organization restricts. It diffuses when the organization needs to resolve. The organization can act decisively to limit access but cannot act decisively to restore it.
The Truth vertex showed a different pattern: not contradiction, but silence. The center narrative did not make false claims. It simply did not address what edge data was showing. 573 consumer complaints described a product and support reality that the center narrative did not reference. The gap is not deception. It is omission.
Internal diagnostics showed nothing because they measure sentiment, not structure. Engagement scores were stable. The OKR dashboard was green. But underneath those numbers, decision authority was misaligned with responsibility, and escalation paths were being used defensively rather than productively.
A Coherence Sprint surfaces these conditions in 3 to 4 weeks. It maps all 17 failure modes across the three vertices, identifies cascade risks (FM-01 feeds FM-02, which feeds FM-10 Leadership Saturation), and produces a structural map that tells the leader exactly where the breaks are.
A full diagnostic case study is available on request.